Overall Goal of the CALD Programme

To assist participants to gain understanding of the challenges CALD clients face, and to develop the skills of participants in cross cultural competency, in order to aid successful interaction with CALD clients

Session 1

Culture and cultural competency

Aim:


To introduce participants to the concept of culture and different cultural dimensions.
To gain understanding and awareness of how those differences impact on relationships when working with culturally and linguistically diverse clients.

Learning Outcomes:

Participants will be expected to be able to

• Define culture
• Be aware of own cultural values
• Define four elements of cultural competency
• Identify ways in which these elements can be applied in practice
• Differentiate between observations, judgements and evaluations
• Demonstrate skills in cultural competence

Programme:

• Understanding culture, NZ culture and individual cultural values
• Understanding your own cultural heritage and values
• Common aspects of culture
• Dimensions of culture
• NZ cultural values
• Cultural competencies
• Cultural awareness, sensitivity and knowledge
• Skills in cross-cultural interviewing

Session 2

Working with CALD clients

Aim:

To introduce participants to the challenges culturally and linguistically diverse clients face, and to assist participants in gaining understanding and application of skills to competently interact with CALD clients.

Learning Outcomes:

Participants will be expected to:

• Demonstrate understanding of the challenges of immigrating
• Describe the phases of settlement
• Outline broadly the health beliefs of two immigrant groups
• Demonstrate skill in raising sensitive issues with migrants

Programme:

• Culture stress and challenges of migrating
• Phases of settlement
• Beliefs and practices of collective cultures
• Explanatory models that influence health
• Accommodating others’ cultural beliefs and practices
• Raising sensitive issues

Session 3

Working with Refugees

Aim:

To assist participants to gain an understanding of the challenges when working with refugees suffering from mental health and to introduce participants to the trauma refugees are likely to have faced.

Learning outcomes

Participants will be expected to:

• Demonstrate an understanding of pre- and post-settlement challenges for refugees
• List some physical and mental health challenges for refugees
• Demonstrate ability to handle sensitive issues (FCG and Torture and Trauma) with refugees
• Initiate the development of a resource for low literacy clients for your practice
• Demonstrate ability to use strengths of refugees in interventions
• Integrate learning on refugee clients in role plays

Programme:

• Introduction
• Defining a refugee
• Pre migration and resettlement challenges
• Common health and mental health issues for refugees including
• Torture and trauma
• Female genital cutting (FGC)
• Low literacy education issues
• Role changes in families
• Strengths of refugees
• Integrating knowledge – working with CALD/refugee clients
• Ethical issues

Session 4

Working with Interpreters

Aim:

To assist participants to gain an understanding of interpreter’s roles, responsibilities and rights; as well as the challenges for each profession when interpreter and practitioner are working with each other.

Learning Outcomes

Participants will be expected to:

• Demonstrate familiarity with the roles and code of ethics of interpreters, the rationale and application in ethical dilemmas
• Demonstrate familiarity with the rights and responsibilities of interpreters in mental health settings
• Demonstrate understanding of some of the challenges for each profession when working with the other
• Demonstrate familiarity with the principles on session pre-briefing, structuring and de-briefing (practitioners)
• Demonstrate ability to implement best interpreting practice principles during a session (interpreters and practitioners)
• Demonstrate understanding of some of the factors that affect the working relationship (the therapeutic triad, transference and counter-transference)
• Conduct a pre briefing and post briefing session with an interpreter

Programme

• Discussion and feedback from the participants of their learning wants and needs
• Introduction to Roles, Competencies and Responsibilities of an Interpreter
• Introduction to Ethics
• Introduction to good practice principles between the two disciplines
• Working with an Interpreter
• Briefing and de-briefing
• Factors that influence the working relationship
• Introduction to Self-care